FAQs
What you need to know!
Shipping
We ship via PEP Paxi (R60 - R110) or The Courier Guy (R60 - 160). You will be able to choose your preferred shipping method at checkout.
Shipping is free to orders over R1000. It will automatically be calculated when you check out.
How long does it take to receive my order?
Each piece is handmade to order, which takes 5 - 10 days. Once completed, shipping time depends on your chosen courier service.
International shipping is possible, please contact lalooncreations@gmail.com for timelines and pricing.
Returns & Exchanges
Your happiness with your Laloon piece genuinely matters to us. If something isn't right, we want to make it right.
Free returns within 7 days If your order arrives and it's not quite what you expected, you're welcome to return it within 7 days of receiving it. No questions asked. Returns are free. Simply reach out to us at lalooncreations@gmail.com within that window and we'll guide you through the process.
How it works
- Contact us within 7 days of receiving your order
- We'll confirm your return and send you the details
- Pack your piece carefully in its original packaging
- Return postage is for your own account, we recommend a tracked service, as we can't take responsibility for items lost in transit
- Once we receive your piece in its original condition, we'll process your refund within 3–5 business days
A few things to note
- Items must be returned unworn, undamaged, and in their original packaging
- Custom or personalised pieces cannot be returned unless they arrive damaged or faulty
How do I determine my ring size?
- Visit a local jeweller for an accurate measurement.
- Download a ring sizer app and use an existing ring to get the correct measurement.
- Measure the inside diameter of a well-fitting ring.
Care instructions
The brass part of the jewellery can be gently rubbed with a soft cloth and a bit of lemon juice or a vinegar and water mix. For the ultimate shine, you can also use Brasso metal polish.
Silver parts are best kept clean with a silver polishing cloth or mild soap and water.
For pieces made of silver only, you can also follow these simple steps to list tarnish away naturally:
- Line a bowl with aluminum foil.
- Add a table spoon of bicarbonate of soda.
- Place your silver jewellery inside.
- Pour boiling water over it and let it soak for a few minutes.
- Rinse and dry with a soft cloth.